A formal complaint about my strong dissatisfaction at the disgraceful treatment I received at Muscat International Airport. This happened when I visited the counter F, on 21st September 2022 at around 11:15 pm.
Firstly, I am writing to complain about the behaviour of your staff (in the cargo counter, in-front of seal and go, opposite counter F) during my travel with the Go First Airline Although, yesterday during my travel I observed unreasonable behaviour and practice conducted at the airport. Yesterday, Tuesday September 21st 2022, I flew from Muscat to Mumbai, my flight number was G830, and as it is customary, I checked-in my baggage two hours before my flight took off. But once at the counter to collect my boarding pass after presenting my COVID vaccination certificate, surprisingly, I was not given it until I presented the Air Suvidha Form. Moreover, this form is no longer required by the Indian government any longer nor was it ever mentioned on the Go First Air ticket.
The staff forbade to give me my boarding pass unless I got my Air Suvidha form. Despite producing the above-mentioned form this specific airport staff was significantly rude to me and demanded that I pay him 6 Omani Rials for this form (it was just one sheet of paper). Meanwhile, the Go First ground staff did not inform me or the other passengers about the form while waiting in line. Despite paying the given amount and further questioning this particular staff as to why it cost 6 Omani Rials, he was extremely disrespectful and I quote asked me “why don’t you go home and print it and come back then”. He was extremely discourteous and impolite. Despite paying the amount demanded I was not given any receipt/ proof of payment from the Airport making it an illegal way of making money.
Moreover, Airline people at counter F10 tried to be smart in covering their mistakes for the demand of money. On further inquiry they turned a deaf ear to it and completely ignored my queries. The Go First Staff and this man at the cargo counter had no idea as to why Air Suvidha form is required, and are holding the passengers responsible, when in fact no such documents and forms are required any longer. Also, some passengers were asked for the forms and COVID certificate while some passengers were not, people were randomly picked on to pay an unreasonable amount of money.
After this behaviour, I was in complete shock for a couple of minutes.
Please look into the matter and take appropriate action against the concerned on-duty staff, especially the personnel at the cargo-services counter in front of the seal and go counter. It was a horrible experience for me and total mental harassment/torture.
Please make sure this staff member and the people concerned are reprimanded appropriately so that they don’t behave like this again.It is also the responsibility of Go First to inform the passengers of the required forms and documents to be presented in case of change of policies at the time of departure while flying with their airline .
As you can imagine, I am extremely upset, and passengers should not have to go through this and I am entitled to a refund at least by the Airline.
Was this information helpful?
Post your Comment