Go First Airline — Denying permission to board and rebooking fraud

Website:

www.flygofirst.com

I am writing to lodge a complaint against Go First’s services. My sister and I recently took the bad decision of travelling with Go First (G8101) from Delhi to Kolkata on 11 April 2022. Following their instructions, we arrived at the airport not one, but almost two hours before the time of departure. When we arrived, we saw on the display board that the flight time was preponed by almost 30mins, without any prior notice or communication from their side. There was a huge line in the counter and they were highly understaffed. Passengers who had flights at a much later time, were prioritized intentionally so that all the other passengers who were in a rush could miss their flights and the airline could make money out of this situation.
It is unusual for any airline to have over 20 passengers missing their flights, and is indeed a sign of mismanagement and fraud.
Taking advantage of distressed passengers, when we stood in line to rebook our tickets, the rates varied for every customer without any justification. We had to pay 6500 rupees while the person next to us (also without a web check in) paid only Rs 200, due to an understanding between him and a senior official. When asked about the breakdown of the bill the person in-charge (whom we think was called Ms. Diljeet Kaur) rudely dismissed our request. She also made us wait for over an hour, while prioritizing customers who wanted to simply print their boarding passes.
We have travelled around the world with many airlines, but we have never come across such incompetency and deceit. We will never recommend this airline to anyone and we sincerely believe such a corrupt and abhorrent airline should go out of business.
Being in the hospitality sector, where the priority must be customer care, Go First made a wonderful journey with my family, THE WORST AND THE MOST STRESSFUL EXPERIENCE.