Godrej Appliances — Repaclacement of door handle

Dear suman panwar,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliances Team.

Hi,

The last complaint that I have launched (The complaint No. is 790231).
Today also, I contacted the customer care but they are not been able to give me a new complaint No. as the old complaint was under process.

My contact no. is [protected]


Regards,
Suman

Hi,

the issue has not been resolved yet.

Regards,
Suman

Hi,

Till date the issue has not been resolved

The last complaint that I have launched (The complaint No. is 790231).
Last Time the customer care people gave me the area heads No. Mr. Ashish Ratan. He assured me that within couple of days he will make sure that the new handle will be put in place or if required they will change the door.I contacted him 3-4 times But, till date the issue is not been resolved.

Today when I contacted him he said He left the Job.

Again I contacted the customer care. Now they are saying the product is out of warranty.

I have already paid the visiting charges to the technician in the month of March, but issue was not resolved. Now the customer care people are saying I have to launch a new complaint as it is more then a month and again I have to pay the visiting charges to the Technician.If the issue has not been resolved why I'll pay charges again and again.

They Have not given me the new Complaint No. and said they will come back in half an hour and will contact me

Very bad experience so, Far.


Regards,
Suman

Hi,

the issue has not been resolved yet.

Regards,
Suman