Godrej Properties — Car park allotment

Address:

Godrej Emerald, Ghodbunder Road, Thane

I wish to express my disappointment and frustration with the experience of flat inspection, handover and possession of Flat no. 1106, T5, Sage in Godrej Emerald visited on 18-Mar-23.
Kindly consider this letter in continuation of my grievance filled in ‘Godrej Emerald Customer Observation Sheet’ pages 602, 603 and 604 dated 18/03/23.

I want the Godrej management team to re-evaluate the allotment of car park space L1-284.
I request that a suitable car park space be allocated to me as soon as possible and complete the possession formalities.

I had a confirmed appointment with my RM Lalit Bachwani for the inspection and handover of flat 1106, T-5, Sage, Godrej Emerald for 18th Mar 23. He was not present on the site, neither replied to my calls and messages. His colleague Nawaz attended me for inspection of flat and showed the allotted car park. While I have no issues with the flat, the allotment of car park left me unpleasantly surprised and shocked.

I have been completely dissatisfied with the lack of transparency and communication regarding the allotment of car park space. My previous request for a suitable car park space was not considered and I was not informed about the decision-making process or the reasons for the allotment of car park L1 - 284 that is assigned to me.

I had made a request for an easy to access car park space to RM Swapnali Patil at the time of booking the flat. I had explicitly called out that I have a physically challenged family member and would need the car park closer to the lift with easy access of wheelchair. Also, it would be preferred if its well-lit and airy so that the person does not feel claustrophobic. The project Godrej Emerald claims to be disabled friendly place and this was one of the main criteria for me to consider a flat in this project. Swapnali mentioned that allocation for car park would happen at later stage and that I would be informed about it well in advance. I had sent her multiple reminders on the same to check on the progress so that I could raise the alert to the concerned authorities before the decisions were being made. I had specifically asked her about the process of allotment. She told me she was not aware of the process and would be taken care by the society that is formed, and not the builder. While site visit, when I asked Nawaz, he too told me he is not aware of the process and more over no competent authority was available at the site to resolve this issue. He insisted that I complete the formalities and accept the car park space L1 - 284 that was assigned to me without paying heed to my concern.

The allocated car park space does not meet my requirements and I am unable to accept possession of my flat until a suitable car park space is provided by you. This lack of consideration, transparency and empathy towards customer has left me deeply disappointed and frustrated with the overall experience.

I have visited the site for inspection and possession on 18th Mar 23 as coordinated and confirmed with my RM Lalit Bachwani. He was not available on site and his colleague Nawaz Ansari was not able to resolve my query. I was also told by Nawaz that there was no other authority who could resolve my query at the site. Under this situation, I was compelled to leave the site without completing the possession formalities. Thus, now the onus is on Godrej team to resolve the grievance, re-allot the car park space as per my pre-defined requirements and complete the formalities for peaceful handover and possession of the said flat and car park space. Any delay henceforth in regards to the possession of Flat No. 1106 lies with the Godrej team and I am not be liable to pay any/all costs and expenses of any kind for the delay of possession.