Gonoise.com — Fraudulent Practices and Refund Denial by Noise Company

Address:

Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101

[ Ankit Rajput ]

[ Lohepar, Siswa Bazar ]
[ Maharajganj, Uttar-Pradesh, 273163 ]
[ [protected]@gmail.com ]
[ [protected] ]
[ Date of incident- 22/07/2023 ]
{ Order-Id ( #3287019 )

Dear Sir/Madam,

I am writing to lodge a formal complaint against Noise Company for their fraudulent practices and refusal to process my refund. My name is Ankit Rajput, and I am a customer who placed an order for the "Noisefit Halo Plus" watch on their website, gonoise.com, on ( 18th July 2023 ).

Unfortunately, within a day of placing the order, my family encountered some issues with the watch, leading my father and sister to request a cancellation. On 19th July 2023, I attempted to cancel the order through the website, but to my surprise, there was no option available for cancellation. I then contacted Noise's customer support, where I was informed that I should request the delivery personnel to cancel the order when they arrive at my address with the product.

However, on 22nd July 2023, at around 3 p.m., Noise's delivery boy arrived at my residence and handed the product to my mother without any OTP verification or call to confirm the delivery. This incident occurred despite my clear instructions to cancel the order, and I was left shocked and disappointed by the company's actions.

I immediately raised two complaints on Noise's website with the IDs 1872706 and 1875618. However, upon contacting their customer support again, I was informed that they do not process refunds after the product has been received. This response from Noise Company is unacceptable, as they disregarded my cancellation request and failed to provide any assistance or resolution.

The situation has only worsened with their customer support repeatedly asking me to wait for 48 hours without providing any concrete solution. It has been three days since I reported the issue, and there has been no positive outcome or willingness from Noise to address my concerns.

I feel deeply cheated and betrayed by Noise's fraudulent practices. Their lack of proper cancellation options and their failure to verify deliveries have led to this distressing experience. I strongly believe that I am entitled to a full refund for the product, which was delivered against my explicit cancellation request.

I seek your intervention through your esteemed forum to rectify this situation and ensure that Noise Company is held accountable for their actions. I urge you to investigate this matter promptly and ensure that I receive my rightful refund without any further delay.

Attached to this letter are relevant details, including proof of order placement, communication with Noise's customer support, and the delivery receipt.

I trust that you will look into this matter seriously and provide a resolution at the earliest.

Thank you for your attention to this urgent matter, and I look forward to your prompt response.

Yours faithfully,

[ Ankit Rajput ]

Enclosures:

Order details and proof of purchase
Communication with Noise's customer support
Delivery receipt