I've discovered a crack in my Good Year tyre and promptly lodged a complaint with the company. Despite my efforts, Good Year representatives claimed it was due to external damage and refused warranty service. I endeavored to convey to them that this crack is indicative of a manufacturing quality issue, not external damage.
And this is really a quality issue in tyre manufacturing. Please look at attached photo of crack on tyre. We can't even assume after looking at the crack that there may be external damage. It is almost impossible happen this kind of crack externally. This is deep crack and not a single scratch at outside surface of tyre.
Upon examination of the attached photo showcasing the crack on the tyre, it becomes evident that this is not a result of external forces. The depth and absence of any superficial scratches suggest an inherent flaw in the tyre's construction rather than damage from external sources.
This matter extends beyond mere inconvenience; it poses a significant safety risk. I implore you to address this complaint with urgency and resolve it promptly.
Attached, please find a copy of my vehicle registration certificate for your reference.
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