1. I'm writing with respect to the extremely poor and worst quality of tyres any company can make i.e. Good Year and another company which can buy such tyres for its cars i.e. Hyundai. I purchased Creta in Apr 2017 from Natraj Hyundai, Jhansi. Since then it has run about 25, 000 kms only. The reason is that beyond 10, 000 kms of run, the car's tyres started to give problems while driving to include worsening of treads, auto deflation, wobbling and frequent punctures.
2. Firstly, its difficult to understand that how a tubeless tyre can become flat while driving on a road which violates the very logic and science behind the basic design of a tubeless tyre and this incident took place with me in Feb 2022, in which a huge blast sound was heard when the rear right tyre had burst, photo attached, which led to sudden imbalance of the car while driving on a bridge and could have led to a fatal accident had I not controlled the car in time. Secondly, when I shared this incident with both the companies, there was not much help or a positive response from either Hyundai or Good Year despite explaining the entire issue except that a tyre was changed in place of the busted tyre on payment on 30 Mar 2022 (photo of the bill is attached).
3. With the tyres continuing its atrocious performance, recently, in Nov 2022, based on a request to Sachin Hyundai at Bareilly, an appointment was fixed by them for an engr to visit from Good Year to inspect the Godforsaken condition of the tyres. The engr named Mr Shubham Mitra, mob No [protected], from Kanpur visited. He inspected the tyres and told that the tyres are out of warranty and also showed me a marking on the tyres which read '1017' (photo attached) which as per him meant that the tyres were manufactured in Oct 2017. It was a total surprise and conflicting to know the assessment and statement made by him. He told that since the warranty of the tyres was 5 yrs i.e. till Oct 2022 and this inspection was being done in Nov 2022 so the tyres are out of warranty and can't be replaced/ no solution can be provided for it. The same was notified to me in PDF format also, which I shared with Sachin Hyundai, Bareilly also.
4. Now with this statement, I want to know two things. Firstly, if the tyres were in warranty till Oct 2022 then how was the replacement of the tyre on 30 Mar 2022, as mentioned above, was charged to me? Secondly, if I had purchased the car in Apr 2017, how is it possible that the manufacturer can mention the make of the tyre as '1017' which means the manufacture of the tyre was in Oct 2017. If the meaning of this marking is something else then its really high time that Good Year to employ people capable, knowledgeable and professional enough to at least know the markings on the tyres, if not more.
5. Finally, it is extremely disappointing to have purchased a car from Hyundai having Good Year tyres. Also, with repeated requests the reply given by both the companies is unacceptable and unreasonable.
6. So, having an extremely poor experience with both the companies at least since last one year on grievance portal, it is informed to you once again to kindly understand the issue and provide a suitable solution to the worsening condition of all the tyres each day at the earliest which includes severe deterioration of treads, auto deflation and wobbling. Soon, this information may be on other social media platforms in order to warn people with correct reviews from spending their precious money on such cars with such poor quality Good Year tyres. Also, I may approach consumer court soon with all these photos and documents if no suitable and satisfactory solution is provided within 10 days time from now.
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