Goodyear — Staff Lie to Customers and Put Their Lives at Risk

Address:	1020 Shoppes Lane McDonough, Ga. 30253
Website:	Goodyear

To Whom It May Concern,
I sent an online email about this previously and did not receive a response. I visited store #2135 on 01/22/22 for an oil change and an all points inspection because I was taking a long distance drive. I was advised that both could be done. I left my car and came back to pick it up. I asked about the all points inspection recommendations and the older African American male advised that everything looked good. I asked for a copy of the inspection report and I was advised that the report was attached to my receipt. I went home and sat down to look over the inspection and there was no report attached. I called the store and spoke to the same man who became very nasty with me. He said he was going to look for the report and call me back. He slammed the phone down. I have never received a phone call back nor did I expect to receive one. Your staff lies to customers and put their lives in danger. All inspection reports are a part of the customer’s computer profile and are printed and given to the customer. There was no need for him to look for anything. He said this to get me off the phone.
The staff appear to be very stressed about servicing vehicles due to lack of staff. I went to this store four times to drop off my car for the above stated service and was told three times that they were too busy to take my car. They reluctantly took my car on the fourth time.
I do not know what has happened to the Goodyear name but as far as I am concerned, it is TRASH. I looked you up online and could not believe the amount of money you are paid to be CEO. It is mind boggling. It does not take that amount of money for anyone to live comfortably. Maybe this is why the company is suffering so much. Some of the money you are paid could go towards hiring additional staff. Meanwhile your reviews and complaints online are horrible while you milk all the money out of the company.
Please advise why the staff lied to me about services that they never rendered.