Google India / Tez — Payment done but not received at the other end

On 7th April 2021, we sent 10, 000 to the beneficiary 'Lucky Lehar' on his account number [protected] with beneficiary name as Ankur vij on his gpay number which is [protected]. However, beneficiary didn't receive the money. I have checked his bank statement myself, but he didn't receive. Kindly help in settling the issue.