Gpay — Fee isn't showing

Address:

Tonk

My father did the fee payment on 14 Oct. 2023 for 3rd quarter. He made payment through Googlepay, Payment has been deducted from his account. But still on online school portal the fee isn't showing. Also didn't received the receipt for the same. So I don't have any proof to say that my father has paid my fees.
PLEASE RESOLVE THIS ISSUE AND RETURN MY MONEY BACK.