Grand Tourio — termination of agreement

We had an agreement with grand tourio on 3rd may 2017 for 6 years. As conveyed by grand tourio to us, the company will provide us 2 free movie tickets till our agreement is valid.
But when i requested them to provide movie tickets, they replied me stating that agreement is over and hence they won't be able to provide the service to us.
I have sent them agreement copy and membership certificate, but they not even bother to reply. I also suggested them to refund my payment to terminate the contract, but still they are not replying.

I think they are just making people fool. And their intention is just to earn money in illegal way.