Great Eastern Appliances — Ac purchased but never installed

Address:

BD Salt Lake 17, kolkata 700004. Sales boy subhankar das and bapi mondal.

Great eastern saltlake Kolkata (BD 17) retail outlet is pathetic. I purchased split ac one week back in cash. No one came. The sales boy does not recv calls after calling numerous times. He once recvd call to insult like have you got electric at home ? So you know what ac is ? He says for installation i must buy all materials required and that too it's common sense to guess what materials. They won't say anything so that cust faces issues. 7 days passed. Vendor Lloyd's mechanic manager says he will ensure ac does not get installed. So also two salesboy. They are not transferring call to manager. Now what to do. Even not provided warranty. This is fraud. Great eastern company Kolkata is big time fraud. Typical cheat type. They are liable to get license cancelled and apologise compensate customers. It's 42°C and sultry. 7 days and counting. Threats continue. Is there any law in this place ? How dare these outlets cheat customers with no fear of any backlash.