Great Eastern Appliances — Delivery not received of whirlpool washing machine since over one week

Address:	700102
Website:	www.greateastern.in

I have purchased a whirlpool royal 6512sd/6.5kg wine crome tinted washing machine on 08/07/2016 from your salt lake great eastern branch, kolkata-700064.
My invoice no is : sl/sa/1617/02941. As per the bill my order delivery date is on 10/7/2016.
Till now they did not delivered the product. I have called om prakash yadav ([protected], isd) and sourin bose (Finance executive) several times.
Every day they told the product will reach with in the day or the product is already dispatched from the godown. They told me the same story every day with confidence. I don't understand what actually happens behind the seen.

Please look into the matter, and suggest me what should i do.

Thanks®ards,
Sudeshna maity
[protected], [protected]