Great Eastern Appliances — Delivery of wrong product

Address:

Madhyamgram, Kolkata

Hi,

I booked a Whirlpool refrigerator on 6th May from the Madhyamgram Great Eastern store but received delivery of a different model. They showed me a different refrigerator model but generated the bill against another model as the one they had on display was out of stock, but this happened without our knowledge. We spoke to the store manager who said that since the model we chose in the first place is out of stock, we can buy a different model by paying the difference and delivery charges and had to send an email requesting approval from the store owner. So this time we choose a Samsung refrigerator but the approval has not come yet. Please help me on this.