Great Eastern Appliances — Fridge delivery

I bought a fridge almost 10days back from the gorabazar branch
pincode: 700028
the product was damaged so we asked for a replacement.
the staff have been telling us continuously that we will receive the product today but they still haven't delivered.
the staff is extremely inefficient and rude.
we even asked for a refund but they refuse to do so.

name : Rajkumar Prithwijit Singh
contact: [protected]