Great Eastern Appliances — Great Eastern Appliances Payment deducted from credit card by cc avenue but not confirmation or not shown order number.

I made the payment for the refrigerator on 1st Feb and Amount 23960 was deducted at 08:36 through CC Avenue but no confirmation was given. Great Eastern shows no order has been placed. I got the email and message from ICICI bank for the deduction. As per ICICI ref number for the transaction is [protected].
I tried to connect with the Great Eastern but their support team has no idea what to do.