Great Eastern Appliances — Horrible customer service and non-delivery of goods

Oishik Roy

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700055
Website:	www.greateastern.in

On Friday (19th of May, 2017), I purchased a Godrej RT Eon 24IP 3.4 Ruby Petal Refrigerator(Invoice No. 20/SA/1718/03344) from Great Eastern (Branch:319/11, Jessore Road, Nagerbazar, Kol-700074) and payed in full. The salesman promised to deliver it by Sunday (21st May). Sunday rolled by without any sign of delivery. When called, she cited some difficulties in the delivery process and promised to deliver it by Monday. This too was a false promise as it did not arrive neither on Monday nor Tuesday. When called, the receptionist answered the phone with blank promises, and when asked for the final date of delivery, she hung up. We obviously ordered the fridge because it was an urgent necessity. The delay in delivery has made it difficult for us. Truly unexpected from Great Eastern. I would actively recommend others to avoid buying from Great Eastern, Nagerbazar Branch. I want the fridge delivered by 24th of May.

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Great Eastern Appliances customer support has been notified about the posted complaint.

May 23, 2017

Updated by Oishik Roy The billis made in the name of Mr. Biswajit Roy.

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Oishik,

Request you to share your contact number and we'll have our concerned team connect with you for further updates.

Regards,
Godrej Appliances Team

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Oishik,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team

Vinaysheel

from Kolkata, West Bengal

I tried so many times over your all 3 telephone no provided on site regarding my order but no any response from your side has been observed. Out of total 3 your 2 no's is non functional. i[censored] have time pl.contact me on [protected] or [protected] so that i can get latest information for my order. My Invoice no is KG/SA/1718/02576 dated 17.05.17.