Great Eastern Appliances — lg fht1006snw/6.0 kg front load wm

Address:

Howrah, West Bengal, 711203

This is to inform you that i had purchased the mentioned product (Lg fht1006snw/6.0 kg front load wm) from great eastern howrah on 02.10.19 vied order receipt no - hwh/so1920/08234.

I was committed the product to be delivered by 05/10/19, but from 3rd oct 2019 when i was calling the respective sales person regarding delivery status they were not receiving my call after repeated calling i was informed it will be delivered by 5th oct 2019. On 9th oct 2019 i called the sales representative for delivery no one received my call again on 11th after repeated calling my call was not answered and finally the sales person informed me that he cannot give me any details about delivery. Today 12/10/2019 again my calls were not answered and after repeated calling i came to know that my delivery was not done as i did not answer the delivery boy's call also i am told to come to showroom and meet with manager to get my query resolved. I was surprised to know the reason as i did not get any call regarding delivery of the product and if required i can also produce my call details for the mentioned period which can clarify the details.

I am highly embarrassed and harassed by this kind of customer service by great eastern appliances, self has purchased many products from your concern but never faced this kind of issue. I am continuously misguided and getting harassed since i have purchased the product from your concern. Request you to kindly cancel my order and arrange to refund my money as soon as possible.

I will be highly obliged if you grant this request.

Thanks and regards,
Sujoy majumder.