| Address: | Kolkata, West Bengal, 700028 |
I did purchase an air conditioner on 11/4/2017 of 1.5 ton samsung inverter 3 star. Model no-samsung ar-18mv3hetrnna from mr omprakash yadav invoice number-dd/sa/1718/00376 and was informed during the time of purchase that installation will take rs 499 and they will try to deliver it within 2 days as i requested for a delivery within 1 day as i have a patient at home. On the 3rd day when the machine was not delivered and i called to enquire mr omprakash yadav-[protected] did inform me that
1. It will not be delivered before 3 days when i did remind him of the pateint at my home he did tell why did you but the machine then you could have told its important at the time of purchase and we would have told you that we cannot sell the product to you.
2. He tehn prom, ised me that on saturday that is on 15th it will be delivered and installed positively
3. When i went to enquire about the machine on 15th morning he told that we will get it delivered on that day and will try to get it installed on that very day within 1 hour of delivery.
4. He did deliver the product at night when my father did go ahead and enquired about it the 3rd time in the evening, he did then also informed that it cannot be installed on that day and it will be installed in the first hour that is between 10-11 according to mr omprakash yadav on 16th that is sunday.
5. When on sunday mlorning i did call him to enquire he did send me a phone number without attending my call, then when i again went to the shop he did inform it will be installed on taht day between 2-2.30
6. When after 3 i called the installation persdon he did not attend my call and then when called mr omprakash yadav he di inform they will be arriving soon which was at 4.30
7. When the people came for installation they did check and provide us a bill of rs2359 which included-1. Extra piping, 2, outdoor fixing angle, 3. Other works and insatllation charges which i was not informed earlier at the time of selling.
8. When i went to great eastern after the insatllation was complete to complaint about these charges he showed me a piece of paper at the side of demo machines where the cahrges were written for insatllation which was not there on 11/4/2017 and shouted on me claiming that he runs the buisness and we should be treated like this. He also claimed that he did inform these charges at time of selling which he did not orelse why should i go ahead and complaint baout the cahrges excluding 499 which i was informed about.
I would like to be contacted regarding all these points as i would like to make a formal complaint against this mr omprakash yadav who misbehaves with his customers and do not know how to talk with women. I would also like to have a proof that the charges sheet was there on 11/4/2017 by the cctv footage for that day so that i can be clear from side. I would also like a compensation of rs 3000 for all the inconvinince i had to go through for this mr omprakash yadav. I would also like you all to take strict actions against him.
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