[Resolved]  Great Eastern Appliances — No installation of ac even after 16 days!!! Shame great eastern, shame suncon services. It is no more trusted!!!

Address:

Kolkata, West Bengal, 700004

No installation of ac even after 16 days !!! Shame great eastern, shame suncon services. It is no more trusted !!!
I purchased an 1.5 ton voltas ac from great eastern appliances pvt ltd, branch p273, manicktala main road, kankurgachi, kolkata-700054. The purchasing was done on 17th april. After i completed the purchasing formalities and payment i was told that the there will be 10 days delay in delivery, even i am centrally located. They delivered the product 27th april. In the same day i log installation call to voltas service centre (Docket number : [protected]), call-center executive provide me local installation agencies number ( suncon services – [protected]) . I called them and provide them docket number through sms as per their request. Its already 2nd of may the installation has not be done. Personally i visited the kankurgachi showroom, they promised me that by 2nd may the installation will be done definitely, still no luck. The invoice number is kg/sa/1617/00929.
My major problem is that i am not able to go to the store all the time since i have to attend office. Otherwise i would have gone to the store and requested them every day. The sales person keeps his cell phone turned off, so i am not in a position to communicate with the any individual.
If voltas customer service does not get cooperate with great eastern appliances then it is ideal to discontinue the sale of their product.
My parents are in huge pain because of the heat, i also want to know whether is it possible to return back the appliance and get a refund. An appliance without installation is of no use to me.
I request you to please look into the matter and do the needful at earliest .
Thanks