Great Eastern Appliances Pvt Ltd — Non delivery of Air conditioner

Address:

South 24 Parganas, West Bengal

Dear Sir, 26/04/2015 Please treat this letter as a complaint, lodged out of immense dissatisfaction and frustration as an outcome o[censored]nethical dealings of your Narendrapur Sales Outlet. I purchased one Air conditioner of Daikin make from your captioned sales outlet/showroom vide bill No MCM/0013 dated 02/04/2015. I made the payment in full, at one go, on the very same day but since the choice model was not available at the showroom, delivery of the machine was assured to be made on the very next day i.e on 03/04/2015. As the machine was not delivered on the next day when contacted, I was told that delivery is not possible since the machine has not been received from the go-down. I was assured that the machine will be received within a day or two and be kept at the showroom and necessary arrangement will be made for delivery and installation at my request. Since I have very busy schedule at office I found it extremely difficult to pursue the matter with your Showroom. In view of the non Banking day on 25/04/2015, due to Corporation Election, I found this to be a great opportunity to get the installation done. Accordingly, I made a phone call to your sales team on 18/04/2015 and continuously for next 3-4 days requesting them to arrange for supply and installation between 24/4/2015 to 26/04/2015. To my utter surprise, despite full payment made one month beforehand, I was flatly refused and told that delivery of machine is not possible within next two weeks. That too, was told in a tone without any assurance of supply even thereafter in near future. When I strongly objected and mentioned having made full payment one month before they very reluctantly assured me supply and asked me to take up the matter with the Daikin company for installation. On 23rd of April while my wife was awaiting for delivery of the machine we again received a phone call from the showroom asking me to visit their office with the original invoice. They refused to supply the selected model and intended to change the model against additional payment and changing the original invoice, which I refused. Next two days I didn’t receive any communication from your above mentioned office. My wife once again received a phone call on 26/04/2015 again asking me to visit their office with the original bill for necessary changes and extra payment as per their sweet will. Till now I had been a very regular and satisfied customer of your reputed concern and various outlets of your company have always been my favoured destination. However, such unethical behavior from your Narendrapur outlet has been a matter of tremendous shock and a matter o[censored]tter disbelief to me. I take strong objection to their unethical business deal. More than the mere arrangement for supply of the machine I need a clear clarification for this short o[censored]nethical affair. Regards M S BHATTACHARYA Assistant General Manager State Bank of India [protected](M)