| Address: | Kolkata, West Bengal, 700075 |
I bought a whirlpool washing machine and refrigerator on 28.9.2015 from great eastern appliances (19/2 gariahat road south, kol-31). And i was promised 2 trolley bags as lottery gifts. Since they were out of stock, i was asked to collect them later. But they never informed me about the bags and i took it upon myself to remind them about the dues from time to time. After several visits to the store i have still not received them and their attitude towards the matter is extremely disappointing.
This month (May, 2016) i went back to the store to buy a locker and remind them about my due gifts and they promised me to deliver the bags along with the locker. The locker was delivered as promised and they totally forgot about the bags for the millionth time.
The manager of the store is least bothered about the services provided to the customer and about the complaints. They are blatantly lying over the fact that they are informing the concerned authorities for about 8 months now. I have never had such bad experience and its a pity that a store this big is providing services this poor.
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