I wish to lodge a complain against one of your sales personnel Abhishek Chakroborty of Great Eastern Retail, Garia branch for misguiding and falsifying facts causing unnecessary financial burden on the customers.
I have bought a Bajaj storage water heater (Calenta 15 ltrs.) and he quoted a price of Rs 11890.00. After settlement of the bill, he gave me two money receipt one for the geyser and another for the extended warranty totalling Rs 11890.00; I never asked for extended warranty nor he disclosed it before payment of the bill. As such, I will request you to refund me the cost of extended warranty which I do not require.
He also provided me a hand written cost list of accessories and labour charge required for installation with price list (which I strongly believe as inflated). He has also mentioned that all the accessories will be of Bajaj make. Next day the Bajaj technicians came to install the geyser and brought all unbranded accessories. Your sales personnel Abhishek blatantly denied his statement about brand.
This kind of people are detrimental for the reputation of your reputed concern and will request you to take appropriate action.
Will be expecting a response soon. Was this information helpful? | 
Post your Comment