Great Eastern Appliances — Unethical behaviour from support staff

Address:

Kolkata, West Bengal, 700054

I purchased a godrej gsc 18fg bng/1.5 ton split ac on 9th apr from great eastern appliances pvt ltd (Branch p-273, manicktala min road, kankurgachi, kolkata-700054). As per the discussion with sales person (Saikat rana #[protected]) during the purchase, it was promised the delivery and the installation will done before 11th april(Monday) eod or max by 12th april (Tuseday )morning hours. But it didnt happen. I had to call up multiple times to available contacts to get the status of the delivery, but never got any suitable response. I was always convinced "i am looking into this...It will be done within few hours". Finally i got the delivery on 13th after making several calls (At leat10 times).
Now i am moving pillar to post to get the installation done. This time the answer i am getting " already raised the request, company technician will call you...Raising another request..". He didnt share me the request/reference number of the request. Now i am not sure what to do!!!

I am requesting the concern to team to take some action. Firstly these sales team should be trained on customer handling, should not commit any thing which cant kept. At least they should intimate the status to the customer in case there is any problem/delay in delivery. This type unethical behavior is irritating but also impacting company's image

Sambit mohanty
Invoice num:kg/sa1617/00270
Invoice dt: 9th april 2016
Contact num:[protected]