Great Eastern Trading — Warranty extended but no bill has been posted to my address yet

Address:	Kolkata, West Bengal, 700034
Website:	www.consumercomplaints.in_complaint

I have purchased an LED Panasonic 32’’ on 22/07/2016 Dalhousie store. The salesman who sold to me is Mr Sourav Banerjee, who also insisted me to go for the extension of the warranty for two more years, with Bajaj Finance Ltd. I agreed to it and paid the full amount ( not EMI) of Rs 1815, for which I was handed over a money receipt and was told that I will be receiving an original copy of the bill for the extension of warranty by post at my home address. I have not received the bill till date and I have called up Mr Sourav Banerjee quite a few times last month as well this month . Each time he responded either he is out of the store and will go and let me know about it which he never did, or he said yes he will find out from them and will let me know, and even he asked me to whatsapp the TV purchased bill and the money receipt of the warranty, which I did, but still he did nothing till date. I called up again on 27th september and he passed down his phone to one of your Bajaj Finance team member, who is so unsure and uncertain whether my warranty has been updated to his senior. I am very unhappy and dissatisfied . It is not acceptable at all. It has been two months and nine days now that I am waiting .Is this what they call after sale service?They think they have finished their job by selling a product and taking the money for two years of warranty extension and not giving proper bill, just not bothered whether the customer has recieved the bill by post as they have promised.I have also mailed them my complaint on 27th september but no response till today. They take customers for granted.this is not at all acceptable.