Great Holiday Club — responded with abusing language

Address:

Vadodara, Gujarat, 390018

We book our membership in great holiday club in may 2017 in 59500 rps at vadodara center square mall office. After that they inform us that we also book total travel package. We booked package of goa & europe and given them total amount of 76, 700 rps. After that they not even book any hotel not even any tour. & when we came there for refund they responded in abusing languages.
We need our membership to be cancel as they are not taking the responsibility of cancellation and want total refund of our money. We didn't use any single package of your membership.
Total amount of money 59500 (Membership)+76700 (Tour package)=1, 36, 200