Green Trends — Smoothening service burnt my scalp and broke my hair in that area

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	Green Trends

I took smoothening service in green trends madhapur branch. ANIL is the guy who did smoothening for me.

I don't know how experienced is he, but he and everyone treats him like a professional. He recently got trained in smoothening and straightening. Just to get experience in smoothening and straightening, green trends will offer you FLAT 50% off or FLAT 3999/- for any hair length. As of he's a professional he'll test your hair texture by pulling it and he'll tell it is okay to go with smoothening. He doesn't know anything I guess. While I was having the service, the cream applied to my hair started burning my scalp. There's no one around me and I should not move. I started shouting and no one can hear because of the songs. After 10 mins that guy came and he lifted some part of my hair and allowed some air to pass to that area. After month or some days I got to see my hair broken at that burnt area. As I was not in the same city I couldn't go to the saloon. After 3 months I said this is the case what has happened. He's telling that your hair started breaking so stop using those shampoos and masks which you bought after the service. You need to buy new shampoo and mask. HE's reacting like "Nothing to worry mam, Again it's growing. Nothing has happened to your scalp" What the hell is he thinking..?? Do I need to put 2000 inr again and buy those products and go to green trends again for hair spas for repairing. And I spoke to that branch manager and said that my scalp had burnt during the service and there I lost my hair. He said he'll talk to that fellow and offer some service. I waited for 1 week and called him. He said we can provide you one hair spa. They are not at all worried about the matter. The fault is from their side and still those fellows are not responding properly. Till now he didn't give me any service. I wanted to put a case on green trends and I want my money back. Seriously I'm very much worried about my hair. Hair is breaking like anything and there's no volume now.