Grofers — online order not delivered. delivery person given wrong number

Grofers — online order not delivered. delivery person given wrong number

B biswanath.chatterjee1 from Mumbai, Maharashtra

On 5th may i placed ord[protected]. This was assigned to deekshith (+91-[protected]) for delivery. Exactly 10 minutes past the slot time i received sms that due to operational reason my slot will be rescheduled. I tried to call deekshith multiple times but his number was invalid. Then after many complaints it was delivered on 10th may. In that delivery 4 items were missing for which i received a cashback in wallet. However while ordering the same items grofer added a delivery charge of 29 rs. It is completely theremistake that they couldn't deliver this and why should i pay delivery charge for same order twice!!! However, due to urgency i went ahead and placed the order by paying delivery charge. New order id is ord[protected]. The scheduled slot was 12 th may 10am - 1 pm. Again it got assigned to the same guy deekshith (+91-[protected]). At 10.10am i got sms that order is rescheduled. Again deekshit's number is telling invalid. I want strict action to be taken against this. 1. You should deliver all missing items from first order without any additional delivery charge. 2. Deliver the order items by today itself. Was this information helpful? No (0) Yes (0)

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ayush1203

from Mumbai, Maharashtra

My order id is ORD[protected] my order have to deliver today but when but when I speak with grofers delivery team then they said that they don't have my order crate so my order could not be delivered today if this is grofers services then I am not going to order from grofers next time I want my order today and it must be delivered today

Dickens kumar

from Delhi, Delhi

I have placed order reference no (ORD[protected] on 02 May 19. Its not delivered yet. Daily they are re- scheduling the delivery period. I have registered complaint through customer care complaint No. 37449238. Worst experience ever. Kindly resolve the issue with super store.