[Resolved]  Grofers — Order not Delivered after more than 12 hours of Scheduled time

Address:	Gurgaon, Haryana
Website:	grofers.com

Regarding OrderID GR[protected], my order was rescheduled more than 2 times, and even after re-scheduling, they say that the Order is Out for Delivery, it has been more than 4-5 hours and the order is not yet delivered.

I called the Customer care, what they say is "we are sorry" and the order will be delivered in next 30 mins, it has been more than 1 hour but there is no response from them.

There can be no estimation of how much "harassment" this has caused to me.

Moreover Grofers takes payment in advance, so there is a confusion if we cancel the order they will refund after 8-10 days, so should we wait for the Delivery person or not is the concern.

My MOM is alone at home with a fractured hand waiting for the vegetables to be delivered,

The customer care guys are in Delhi and they don't have any knowledge about the Delivery in Bangalore... How will they function? such companies which are on Funding should not be allowed to operate and should be immediately taken down.