Grofers — regarding rescheduling and missing items on delivery

Address:C2 401, AKSHAR ELEMENTA SOCIETY, TATHAWADE
Website:grofers.com

Hi
I have ordered grocery items on 19 march 2020 to avoid visit outside to follow lockdown. (Pfa pic1)
Order id – ord[protected] after putting order, they gave me, date of delivery 1 april 2020 with which i was fine.
Then they rescheduled delivery on 5 april and then to 8 april. (Pfa pic2)
But i was angry because of late delivery but i did not do any action because i understand corona pandemic problem. Only i want items which i have ordered.
On 8 april finally, i got items, but things are missing.
It has been mentioned on bill (Pfa pic3). I told delivery guy to deliver items again but not cancel.
But i got message that gofer has started refund process. I also send mail to them that if they started refunded they can deliver those items are missing on same price which i have ordered on 19 march.
When i have ordered items that time price is very low and nowadays prices of items are very high. Please find attached (Pic 4 (Pic of prices of missing items) and pic 5 (Nowadays price).
As obedient customer, what i am getting what? Waiting for missing item and even if i will try to order them, i will get them in high price.
Even after waiting period from 19 march 2020 (21 days).
I hope you will rescheduled delivery of items again on same price and deliver it to me asap. Otherwise please forward me my orange cash into my bank account.
So that i will uninstall this app who deceive me in such critical conditions.
+5 photos
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Verified Support
May 13, 2020
Grofers Customer Care's response
Hi! We understand the dismay here and we too share the pain. The delay happened due to the limitations and pandemic of COVID-19. Rest assured, the team are working towards resuming regular operations soon.

Also, the prices are dynamic in nature. However, We offer the best available prices in the market. If in case any product is being sold at a better price, then you may avail the benefits of Grofers Lowest Price Challenge offer.

Furthermore, you may connect with us over the call at [protected].
Jul 10, 2020
Updated by Benazeer Pasha
After raising consumer complaint you paid me refund amount. This is worst ecommerce service. Ter to use dmart or bigbazar..
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