Grofers — terrible delivery service not value of time

Address:

Ahmedabad, Gujarat, 382481

This is not the first time I've had an issue with Grofers. This is the third or fourth time they have delayed delivery of my order in spite of blocking delivery time slot. The last two times i had ordered, both my orders were delayed by several days and several time Their customer service is incompetent and are not able to respond to you let alone solve any issue. Today again my delivery is delayed. My order was to arrive between 7 to 11 pm yesterday 16 junrle even i was waited for that and also given dilivery boy also not pickimg up call till 11.30 pm and morning i got sms for slot time changed today, i got a message from Grofers that the order is out for delivery but its delayed and that I have to contact the delivery person directly. The delivery guy didn't answer my several calls. The only reason i ordered again is because Grofers has my money in the the wallet and i don't want it to go waste. However, I'll never again order from Grofers. It used to be a good platform for ordering online but have become incompetent, irresponsible and unprofessional. I've heard similar issues for various friends and public in general, I'm not sure why consumer court is not taking action against Grofers. I would never recommend anyone use Grofers. Please use more reliable platforms like Big Basket or Tata's Star Quik who may not offer great discounts but at least their service and products are good and they are trustworthy. I need my money back with compansison of my time waste and harrasment given with service to customer .
Grofer order id .ORD[protected]