[Resolved] Groupon India / Nearbuy — Case of fraud / cheating and looting the money from innocent consumers. | |||||
I have purchased two m café - bengaluru marriott whitefield vouchers from nearbuy which is expiring on 30-sep-2016 and my purchase id is 3126336. After few days when i planned to visit the hotel to my surprise the voucher status shown as redeemed. When i called up the customer care, without taking any responsibility they told me that since the amount is already credited to the merchant and they will not able to help but i had not given this voucher number to any one and i never redeemed it. I guess either there is a big flaw in the system or they planned to loot the money which need to be investigate. I have also seen the similar complaint from others as well in this forum. May i have the root cause for this. Are they plan to cheat the customers and loot the money or any flaw in their system? Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Groupon India / NearBuy customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
From the purchase id "3126336" will it not possible to get the email id. Or please let me know how to share the email id. I do not prefer the email id publicly in this forum.
Regards,
Peter
Regards,
Peter
I have also received the email from [protected]@nearbuy.com and please refer to the ticket number 122446.
Subject: Consumer Complaint. - 122446
From: nearbuy support Fri, 20 May '16 12:47p
Hello!
Thank you for writing to us.
We’ve received your request and will revert to you within 24 hours. We are tracking your request under the ticket number in the subject line.
We appreciate your patience.
Warm regards,
nearbuy.com
Subject: Consumer Complaint. - 122446
From: nearbuy support Fri, 20 May '16 12:47p
Hello!
Thank you for writing to us.
We’ve received your request and will revert to you within 24 hours. We are tracking your request under the ticket number in the subject line.
We appreciate your patience.
Warm regards,
nearbuy.com
I had forwarded the email from [protected]@yahoo.com on 21st May 2016 at 10:47 am. I do not understand why you are not able to get the customer details from the purchase id, 3126336. Instead, you are asking the customer to publish the email on the public website which can lead to spam. I believe it is against information privacy law, (https://en.wikipedia.org/wiki/Information_privacy_law) and nearbuy could be sued for this. May be Nearbuy does not have any process and does not abide by any law.
I have received the below reply from you which is unacceptable. I just like to know the root cause of this. Certainly this incident had caused lot of inconvenience to us.
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.
As discussed, we have successfully processed the refund of Rs. 1998/- is refunded to your Net banking account and the bank refund reference number for the same is [protected] and the amount will reflect in your account statement.
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.
As discussed, we have successfully processed the refund of Rs. 1998/- is refunded to your Net banking account and the bank refund reference number for the same is [protected] and the amount will reflect in your account statement.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
41%
Complaints
224
Pending
0
Resolved
87
Building No. 20, Pushp Vihar Commercial Complex, New Delhi, Delhi, India - 110062
Please share your registered email ID with us. We will check this for you.
Thanks,
Team nearbuy