Guess — A faulty handbag

Address:

Mumbai City, Maharashtra

I bought a guess bag from guess bag outlet in palladium in mumbai. I repeatedly asked the sales person that ii want a bag that doesn't peel . He very confidently told me it will never peel and to bring it back if it ever did. I have hardly used the bag twice and it started peeling. I took it back to showroom and they kept it and called me after a week saying that the bag is over eight months old so they can not do anything. I am appalled at their shrugging off the responsibility and even a complaints with the major brands has not produced any results. I want to know who is accountable when they fleece customers being such a major brand.