Guess — Guess watch

Address:	Pune, Maharashtra, 411014
Website:	guesswatches.com

Hi, this is really ridiculous but to bring it to your knowledge i am a guess watch lover and have bought a guess watch model no. Wi5072l2 on aug 2015 which gave me a 2 year warranty. But to my horror the watch stopped working on april 2016. I gave it for repair on aug 2016 as i didn't get the time to give it immediately. I received back the watch on oct 2016 which is after 2 months from giving it to them for repair as they claimed to have sent the watch to guess store where the entire mechanism of the watch will be replaced. But to my despair, the watch stopped working again on nov 2016. This is really sad as we shell out our hard earned money on such luxurious products depending on solely on their brand value. And this is what we receive as their horrible product and service.
I would kindly request guess to replace the product as soon as possible or if this is not possible kindly refund my money as i would definitely not opt to repair the same as it has been done once with horrible experience.