Guess — handbag damaged

Address:

Pune, Maharashtra, 411001

I bought a tan handbag from guess, pune in november 2017 worth 12k.in a month the handles of the bag are damaged. There is no way i can use it with the handles nearly coming off. All the stores in pune are permanently closed suddenly. Even the malls are not ready to send it to guess store for repair. I have written emails to guess cc but to no reply. Its been almost a year with no solution to my issue