Gulf Air — Refund

I booked a ticket with Gulf Air from their website, (Booking ref: RVWYKU, Departure Thu, 22 April 2021), for my family and 3 kids. This ticket was under smart fare option (that I can cancel and get the refund). Since my family's Bahrain Visa got delayed, I wanted to cancel the flight on 21st morning, but I was surprised by below:
1. Online booking cannot be cancelled online at Gulf Air website
2, 24 hours Advance period for cancellation is not mention at refund policy of Gulf Air website https://www.gulfair.com/support/refund-policy
Refund Policy | Gulf Air
Gulf Air refund policy is determined by the type of ticket purchased. Refunds or partial refunds will be processed as far as the rules of the purchased fare allow for such refund. On the other hand, for non-refundable tickets, only airport and government taxes may be refunded.
www.gulfair.com
Even the terms and conditions of the ticket does not mention about 24 hours advance ticket cancellation.

3. I waited for 30 minutes on call at your KSA number [protected] (World Wide Call Centre )but no agent answered, and finally I sent an email that I am not able to get through your number and I want to cancel the ticket and Gulf Air replied that as the 24 hours window has passed this ticket is now "NON-REDUNDABLE"
It seems Gulf Air is hiding the details of cancellation intentionally, as I was assured when I went through the refund policy that I will get the refund as I 24 hours is not mention on their refund policy

Later even I tried to re-route the ticket from Maldives to Bahrain and their agent without even my consent charged my credit card with another BD 220 for re-routing and instead of admitting the mistake Gulf Air is saying that I gave the consent, when I asked to share the recording of the conversation, till now they have not shared the recording.

I want a refund of full amount after deducting USD 60, which was supposed to be cancellation fees. And I do not want anything from them, as

It occurred on: 22/04/2021

Refund my ticket

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Alimuddin Ahmad

: Nazia Khan
:

F-80, AF I Jamia Nagar
New Delhi
110025