Halifax Bank — Useless Fraud reporting

Address:	Leeds
Website:	Halifax-online.co.uk

I am a retired, elderly, disabled customer go Halifax Bank. I noticed some unrecognised payments on my account so decided to follow this up with Halifax. I phoned them and they took my details and then said they would 'pop' my call over to their fraud department. I was then in a call queue for 2.5 hours. My disability means I get stressed on the phone and can get panic attacks. This is information on my file (I reminded them of it when I started). Eventually I was forced to abandon the call because I soiled myself (upsetting but medically unavoidable!) I then tried to get back to fraud, but was (unsurprisingly) unwilling to join a call queue. They gave me a 'direct' number for fraud and suggested I call later in the week. I did and explained everything yet again, only to be put in yet another call queue(presently 1.25 hours). It seems the details of my report are on my file, which Fraud has, but they haven't got back to me about it! It appears there is no mechanism for me to request Fraud contact me urgently, which makes me think ?Halifax is as keen as the fraudsters to ensure I give up any Fraud report/complaint/claim as soon as possible. I was already spectacularly unimpressed by Halifax and this is just the icing on a pretty scandalous case. I am now actively seeking a better bank.