Hans Travels — Behaviour of driver and services of bus

I'm Himanshu Pandey my booking is confirmed For 1 seats booked for Varanasi-Bhopal, 09-Aug at 03:30 PM, Seat No.15, PNR No.[protected],

Sir I'm really sorry to say but your driver behaviour is very bad he use abusing words for the passenger when we complaint about ur service of bus,
In the bus ur AC service is totally fail,
Ur TV entertainment not running,
And ur driver behaviour is so bad when we complaint against Ur service they use abusing words .
I ask why u collect AC charge when u not provide AC in bus? And u also not refunding my money at the last time of bus started.