Hans Travels — Bus dropped me out of City in chilly winter on 28th Dec

I performed my journey in Hans Travels Bus from Agra to Shivpuri with details :-

Name : S K Sharma,
Date of Journey : Sun, 27 Dec 2020
PNR :[protected]
Ticket No :[protected]
Paytm Booking Id : [protected]
Hans Travels I Pvt Ltd
Driver Name : Hemsing chauhan
Driver Number : [protected]
Boarding Time : 11:30 PM
Reporting Time : 11:15 PM
Boarding Point : M.g. Road opposite Imperial hotel Agra
Bus Info - Bus No:1805UP78FN1805,

Driver took wrong route and left me 6.5 km out of Shivpuri towards Guna early in morning at 4:15 am in chilly winter. Looks like un-professional atitude of Hans travels staff.
Strict action is required against driver.
It was very unsafe too in dark morning.
Shall never plan to go by Hans travels.
THE WORST EXPERIENCE with Hans travels.