Hans Travels — Bus late by 2.5 hrs, and bus is overcrowded

Address:

Indore

I have booked a ticket in hans travels bus on date 6 Nov 2020 scheduled time is 10 pm from Mhow(dreamlad) to nasik (dwarka).

My booking details are as follows
redBus mTicket
Route: Mhow to Nashik
Ticket No: TPC[protected]
Passenger: gaurav rajput (27, MALE)
PNR:[protected]
Travels: Hans Travels
Departure: 10:00 PM Nov 6, 2020
Seat Numbers: 22
Total fare paid: Rs.515.0
Boarding point: dreamland square in front of state bank, mhow

Bus arrived at 12:30 am it's 2.5hr late when I asked driver about this he told me to complain his so called seith ( boss)
Another thing is the bus is overcrowded, in my seat that is seat no 22 which is single upper seat, 2 unknown person are already sleeping there, I told them to get out of there after some time they leaved the birth,
When I go through the bus it is overcrowded, it is 2+1 bus, but at the seat of 2, 4 people are seating, and at the place of one seat 2 people are sleeping, and these people r so annoying keep talking whole night,
Worst journey ever
Not at all concerned about covid 19 pandemic, no safety measures, nothing, I feel like I am fooled by this hans travel or I am actually a fool facing all this and writing this ### to you...
My contact number is [protected]
I want an explanation for all this ### as soon as possible.