Hans Travels — Complaint against bus operator

Hi Team, My father travelled indore to Gwalior on 9th March 2021. He suffered lots of issues while travelling.

1. There were some passenger who were smoking and drinking all the night in AC bus and neither the bus conductor nor the driver has stopped them.
2. The bus operator allowed passenger to borded the bus in between the journey and provided double seat to 4 people and charged rs.200 each from them which was inconvenient to those passenger who took the ticket in advance.
3. Last but not the least, when my father arrived the destination the operator forced him to get down the bus in hurry. My father is senior citizen and it is obvious that he might take some time to get down the bus.

I always prefer Hans travels but this time I am so much disappointed.