Hans Travels — Fraud done by travel agent & bus driver misbehaviour with the family traveling with me

As we 6 persons from our family were traveling from Jalna to raipur on 9-8-2022, firstly we have done the booking of bus seats in the price 1890/- at the end time of travel the travel agent issued me the ticket in the price 2940/- after that at the time of departure the bus storage was fully packed with parcel picked by bus driver after a lot of discussion we need to keep our luggage in our seats, but he didn't cooperated to us. As we were known that the bus was having a washroom for passengers use while travelling we came to know the washroom is packed with parcels he was carrying from other cities while travelling as my family members told driver to stop the bus for washroom somewhere he misbehaved with my family members & spoked bad words to us. so kindly co-operate& refund my amount to me as soon as possible attaching the ticket received to me through sms by agent at Humsafar travel office jalna.