Hans Travels — Non pick from dropping point for Mahabaleshwar

I have booked a ticket for travelling to Mahablaeshwar from Indore on 11-06-22, PNR 77NREEKT. Aa per details a taxi was supposed to pick me for Mahabalwshwar from dropping point Wai phata. Bus has dropped me at Sai park hotel and driver told me that in 5 mins taxi will come to pick you. But when I called to taxi person Mr. Vicky Choudhary he told me that he couldn't come and make your own arrangement to reach Mahabaleshwar and also claim refund from Hans travels.
Now I am making my own arrangement to reach Mahabaleshwar.
Request you to seriously look in to the matter and arrange refund of amount immediately.
Thanks & Regards,
Yashwant Singh Parihar
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