Hans Travels — Poorest service and misbehaving by bus staff

Address:	Raipur
Website:	Hansbus.com

I booked a bus ticket from Raipur Chhattisgarh to Hyderabad in a Hans Travels bus from a firm named Palak Travels for a 14 hour journey from 22 Jan 4 PM to 6 AM the next day for which I paid Rs 1200 in cash .

For which probably more amount was taken for the journey.

After this, at 12 o'clock in the middle of the night, I was picked up from my seat in Nagpur and my seat was given to someone else, whose booking was also done by someone else.
Means same seat is sold to two people in one journey
Also misbehaved by the bus staff when I asked the reason for disturbing my sleep in the middle of the night and selling the same seat twice and miss match

And I am very angry with this bad service of the bus, and this bus has left no other option but to complain about it at the higher level