Hans Travels — Refund not received

I booked a ticket from Delhi to Dehradun on 11 July 2023. Couple of hours after booking I got a call that the bus was cancelled and I would get my refund. After which I got a message that that my refund amount is Rs0 as 100% cancellation charge was applied.

I want my 100% refund as it was not my fault that the bus got cancelled. If fast actions are not taken I would file a complaint in the consumer court.

The ticket details are:
mTicket Route:
Delhi to Dehradun
Ticket No: TS[protected]
Primary Passenger: Ammu Kharola (27, FEMALE)
PNR: 42071 Trip Code: 38
Travels: Hans India Tour
Departure: 11:30 PM Jul 11, 2023
Seat Numbers: 12
Boarding point: Kashmere Gate Metro Station Gate no 2
Address: Kashmere gate metr gate no2 Boarding point contact: [protected] Hans India Tour Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus

I am attaching the screenshot of the message I received after cancellation.