Hans Travels — Regarding bus

Bus driver was very rude, no space for luggages of passengers in the boot, we have to keep all our luggage on the seats and last but the bus corridor was full of people's who don't have the tickets as well.
The bus was so loaded that the bus conductor has kept the passenger luggage in the ladies washroom which is been created in the bus.

Plz look forward to the problem as it's resulting in degradation of company's goodwill.