Hans Travels — Regarding ticket refund after cancellation

I booked 1 ticket on 7th jan 2022 for the journey of 9th jan from delhi to indore but then due to corona i need to leave from there immediately so i cancelled that ticket and again book for the journey of 7th jan(PNR[protected] and i travelled but the first booking amount still not refunded in my account 7 days ago i called them they said that you will get in 2-3 days but not after a week again i called sometimes they disconnect the call and sometimes their customer executives loughing and didn't say anything and now again i called then he said that refund is processed. They are doing the fraud with pessengers.
Please do any immediate action for this otherwise they will do this things with other pessengers also

Thanks
Balram dodiya
[protected]