Hans Travels — Related to worst service they provide

I booked tickets from Ujjain to Pune(6pm) and already informed them that I will be late by 5-10 minutes due to the traffic. The employee of Hans travels said if you want to come then come by 6.05pm and he was so rude. We reached at 6.06pm and asked them about the bus and he said bus has already left and travelled 3 kms. I told him that in morning we waited for around 1-2 hrs at Indore due to poor management but he was like he don't care about the customers. I contacted driver and he was talking very rudely and aggresive. If you will not care about the customers then customers will not book your travels. I would say and suggest everyone please don't travel with Hans travels. it's a third class and worst travel agency I have ever seen. If you do care about the customers then take strict action on the employee at office and driver. I will post this everywhere on social media.