Hans Travels — Worst bus services

This is sonu kumawat.i have booked 2 tickets from indore to goa, journey date[protected] through indore office details as follows
15/3,
South Tukoganj (Near HDFC Bank) Dhakkanwala Kua,
Indore-452001

Phone No :[protected], [protected]

Helpline No : [protected],[protected]
I have two complaints
1. The departure time of bus was 11:20 am from boarding point rajeev Gandhi circle near temple indore but it was delayed by 40-45 minutes late and bus dropped us approximately 2-3 kms before destination
2. Before I booked tickets through red bus we called to helpline no of Hans travels to ask about washroom is available or not in bus then reply came that yes there is washroom available in bus also but on journey date when I stepped in bus there was no washroom available .I have recording about this conversation of washroom in bus or not .
So please look into matter .