I'm travelling to pune on march 11, 2020 & pnr is[protected]. When i boarded bus, driver told you've to pay extra as you are carrying a carton. On hans website, under baggage rules, it is mentioned that weight of baggage should not be more than 20kg, & nothing is mentioned about the type of luggage. This is highly disappointing that the staff is responding very badly & there are no such rules mentioned while booking. I'll recommend people not to take hans & i'll also avoid booking in future. Hoping that complaints be responded quickly & services improve.
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